COMPANY FAQ’S
We've assembled some frequently asked questions. If you can’t find what you’re looking for,
shoot us a message and we’ll get back to you as soon as we can.
Q1
Where is W&L located?
We are located at 6th and Hudson in downtown Oklahoma City. 701 N Hudson Suite 100.
Q2
Can I be fit virtually?
Absolutely! We’re based in downtown Oklahoma City but we're not limited to OKC. If you’re outside of Oklahoma City, we do travel some or do plenty of virtual fittings. I If you're interested send us a message and we'll coordinate with you if we can.
Q3
Where are the clothes made?
We partner with tailors in Suzhou, China for the production of our products.
Q4
I just placed an order. Can I change the customizations?
We want you to love your item, if you want to make changes please contact us as soon as possible. We can't guarantee the changes can be made, but if we can accommodate your changes, we will.
Q5
I have a specific suit in mind, can you design a custom look?
Again, it's possible. Connect with our team about what you're envisioning and share images you have for inspiration. We’ll work to see if we can make your dream a reality!
Q6
My pockets won’t open. What do I do?
There is temporary stitching to the pockets that we leave for you. If you want to use those pockets, the stitching can easily be removed with a pair of scissors.
Q7
Do you make suits for children?
We sure can. The price is the same as the adults, while they take less fabric, the size makes the tailoring more difficult. Follow the same process you would for an adult or if you have any questions, reach out and let's chat.
Q8
Can I use my measurements from another site or from a tailor?
We actually don't recommend it. While a few of the measurements are standard, the rest of ours are not necessarily standard and don't follow the traditional "sizing". Please follow our video directions or contact us to be measured in person.
Q9
My suit doesn't fit, what do I do?
We want this to be your favorite item and fit perfectly. If you have any doubt on the fit of your suit, reach out to our team and we'll work with you to determine a plan. Typically it is as simple as alterations with a tailor and then adjusting the measurements in your profile going forward.
Q10
How long does it take for my clothing to arrive?
Typically, our products are delivered within 4-6 weeks of your order being placed.
Q11
Can my order be rushed?
If you need something for a specific date there is the option to rush an item in as quick as 2 weeks. Reach out to our team to confirm and we will work with you.