Overview:

Position Mission: The Client Advisor at William & Lauren provides exceptional in-shop service, guiding guests through their custom wardrobe-building journey with a deep knowledge of our custom pieces and services. This role focuses on creating a memorable, meaningful experience for guests visiting the shop, ensuring that every interaction reflects William & Lauren’s values of luxury, confidence, and care.

About William & Lauren: At William & Lauren, we celebrate individuality by crafting custom pieces that empower and inspire confidence. Our commitment is to not only tailor the perfect fit but also to create an extraordinary experience that reflects the care and attention we put into every garment.

Role Overview: As a Client Advisor, you will play a crucial role in providing exceptional service to guests visiting the shop. You will guide them through their wardrobe-building journey, offering expert advice on fit, style, and customization options. This role is focused on relationship-building within the shop, ensuring that each guest feels valued, understood, and supported throughout their experience with William & Lauren.

As a Client Advisor

Key Responsibilities:

• Exceptional Guest Service: Provide guests with personalized service by understanding their individual needs and preferences, ensuring their experience at William & Lauren is seamless and fulfilling. Offering a high level of service that makes guests feel special and valued. Assist in styling recommendations and outfit coordination to help guests put together complete looks.

• Wardrobe Building Expertise: Guide guests through the wardrobe-building process with a deep understanding of William & Lauren’s custom pieces and services. Help them make informed decisions about their custom clothing needs and future wardrobe planning.
   
• Brand Ambassador: Serve as an ambassador for William & Lauren, promoting the brand’s values with every interaction and embodying luxury, confidence, and attention to detail in everything you do.

• Product Knowledge: Demonstrate a thorough understanding of our custom clothing, services, and customization options, ensuring guests feel confident in their choices. Provide expert recommendations that meet their needs and exceed expectations.

•Professional Appearance & Learning: Maintain a polished, professional appearance that reflects the William & Lauren brand image. Be open to learning and engaging with guests on fashion and fit recommendations, helping them build their perfect wardrobe. : Maintain a polished, professional appearance that reflects the William & Lauren brand image. Be open to learning and engaging with guests on fashion and fit recommendations, helping them build their perfect wardrobe.

• Additional Duties: Perform other responsibilities as needed to support the team and enhance the overall guest experience in the shop.

At William & Lauren, the  Client Advisor plays a key role in creating exceptional in-shop experiences for our guests, guiding them through their wardrobe-building journey and ensuring they feel confident and cared for. If you’re excited to help others look and feel their best, we’d love to have you on our team. There would be some travel with this role. 

Overview:

Position Mission: The Client Advisor at William & Lauren provides exceptional in-shop service, guiding guests through their custom wardrobe-building journey with a deep knowledge of our custom pieces and services. This role focuses on creating a memorable, meaningful experience for guests visiting the shop, ensuring that every interaction reflects William & Lauren’s values of luxury, confidence, and care.

About William & Lauren: At William & Lauren, we celebrate individuality by crafting custom pieces that empower and inspire confidence. Our commitment is to not only tailor the perfect fit but also to create an extraordinary experience that reflects the care and attention we put into every garment.

Role Overview: As a Client Advisor, you will play a crucial role in providing exceptional service to guests visiting the shop. You will guide them through their wardrobe-building journey, offering expert advice on fit, style, and customization options. This role is focused on relationship-building within the shop, ensuring that each guest feels valued, understood, and supported throughout their experience with William & Lauren.

As a Client Advisor

Key Responsibilities:

• Exceptional Guest Service: Provide guests with personalized service by understanding their individual needs and preferences, ensuring their experience at William & Lauren is seamless and fulfilling. Offering a high level of service that makes guests feel special and valued. Assist in styling recommendations and outfit coordination to help guests put together complete looks.

• Wardrobe Building Expertise: Guide guests through the wardrobe-building process with a deep understanding of William & Lauren’s custom pieces and services. Help them make informed decisions about their custom clothing needs and future wardrobe planning.
   
• Brand Ambassador: Serve as an ambassador for William & Lauren, promoting the brand’s values with every interaction and embodying luxury, confidence, and attention to detail in everything you do.

• Product Knowledge: Demonstrate a thorough understanding of our custom clothing, services, and customization options, ensuring guests feel confident in their choices. Provide expert recommendations that meet their needs and exceed expectations.

•Professional Appearance & Learning: Maintain a polished, professional appearance that reflects the William & Lauren brand image. Be open to learning and engaging with guests on fashion and fit recommendations, helping them build their perfect wardrobe. : Maintain a polished, professional appearance that reflects the William & Lauren brand image. Be open to learning and engaging with guests on fashion and fit recommendations, helping them build their perfect wardrobe.

• Additional Duties: Perform other responsibilities as needed to support the team and enhance the overall guest experience in the shop.

At William & Lauren, the  Client Advisor plays a key role in creating exceptional in-shop experiences for our guests, guiding them through their wardrobe-building journey and ensuring they feel confident and cared for. If you’re excited to help others look and feel their best, we’d love to have you on our team. There would be some travel with this role.

Overview:

About William & Lauren: At William & Lauren, we celebrate individuality by crafting custom pieces that empower and inspire confidence. Our commitment is to not only tailor the perfect fit but also to create an extraordinary experience that reflects the care and attention we put into every garment.

Role Overview: As a Fit Specialist you will guide the client through the process to ensure a perfect fit. You need to be knowledgeable in fit, tailoring and marking to ensure the client’s final clothing is a perfect fit and they feel comfortable. You will work directly with clients during their fitting appointments and ensure a proper fit and they are happy. If any adjustments are needed, you manage the tailoring process.

As a Client Advisor

Key Responsibilities:

• Serve as a William & Lauren ambassador promoting the philosophy and values of the brand

 Ensure exceptional service in line with W&L brand that results in meaningful experiences and builds brand relationships
 
Obsessed with attention to detail so clients can trust that every piece is crafted to make them shine, no matter the occasion

Ensure the proper fit of garments and mark garments for tailoring

Perform and complete alterations according to William & Lauren’s guidelines and service standards

Provide sound advice on the product and lead times to ensure expectations are met. Strong knowledge on fit, fabrics and tailoring.
 

Take care of our clients’ needs and help them to feel comfortable, confident, and empowered.

Fit Specialist is here to listen, guide and support our clients every step of the way, and to make sure they feel taken care of through the process.

There will be some travel with this role. 

Overview:

Position Mission Statement: Foster and nurture relationships within our community to amplify the William & Lauren brand, creating connections that celebrate individuality and build confidence.

About William & Lauren: At William & Lauren, we specialize in crafting made-to-measure, custom clothing that encapsulates personality and boosts confidence. Our mission extends beyond selling clothes; we aim to cultivate confidence, create opportunities, and empower communities to embrace their true selves. The W&L way is founded on treating everyone with kindness and respect, whether it's through custom tailoring that highlights individuality or encouraging our team to be lifelong learners. We are committed to taking exceptional care of all those in our sphere of influence, helping them become the best version of themselves.

Role Overview: As a Community Relations Specialist, you will be pivotal in building and maintaining relationships that enhance our brand presence. Your focus will be on engaging with diverse community groups, forging partnerships, and creating opportunities that resonate with our mission. This role is perfect for a passionate individual who thrives on connecting with people and has a knack for creating meaningful relationships.

As a Client Advisor

Key Responsibilities:

• Develop and Strengthen Community Connections: Build and nurture positive relationships with local businesses, community groups, universities, and other key stakeholders.

• Brand Representation: Act as the face of William & Lauren at community events, workshops, and networking functions, promoting our brand values and mission.
   
• Innovative Outreach: Explore and implement creative strategies to engage with new audiences, including corporate partnerships, universities, and special interest groups.

• Partnership Development: Identify and cultivate partnerships that align with our brand ethos, contributing to the growth and visibility of William & Lauren. .

•Lead Generation: Source and develop new business opportunities that align with our community-focused approach, ensuring they complement our brand strategy.

Overview:

Position Mission: At William & Lauren, the Client Care Specialist plays a pivotal role in ensuring each client’s journey is smooth, personalized, and exceptional. As a crucial point of contact, you will ensure that every client interaction upholds our brand’s commitment to service, from order management to delivery coordination. Your mission is to elevate the client's experience by finding ways to make their lives easier.
 
About William & Lauren: At William & Lauren, we believe that custom clothing should empower and inspire confidence. We celebrate individuality not just through our expertly tailored garments but through experiences that are as personal and memorable as the clothes themselves. From the moment clients connect with us, our goal is to make them feel understood, valued, and effortlessly stylish.

Role Overview: As a Client Care Specialist, you are a crucial point of contact, stepping in to ensure every detail is handled once the initial client consultation is complete. You’ll oversee order management, delivery schedules, and ongoing communication, ensuring each client feels supported throughout their entire experience with William & Lauren. Whether it’s managing timelines for a big event or offering delivery options that work for their schedule, you are key in making the client’s journey as seamless and rewarding as possible.

As a Client Advisor

Key Responsibilities:

• Client Communication: Maintain ongoing communication with clients via phone, email, and other channels, ensuring they receive timely updates and personalized service as their orders are completed and prepared for delivery.

• Order & Delivery Management: Manage the details of each order from processing through to delivery, offering flexible delivery solutions and ensuring each client’s timeline—especially for important events—is met with precision.
   
• Proactive Support: Anticipate client needs by managing key dates and deadlines, offering proactive solutions to ensure that their garments are ready for special occasions and delivered with ease.

• Relationship Building: Strengthen the client relationship by offering thoughtful, proactive service that reflects William & Lauren’s commitment to quality, luxury, and making the client’s life easier.

•Professional Expertise: Present yourself as a polished representative of the brand, offering expert advice on garment care, fit, and delivery options, ensuring each client feels fully supported in their experience.

•Problem Resolution & Follow-Through: Address and resolve client inquiries efficiently, ensuring complete follow-through to maintain client satisfaction. Take pride in turning challenges into opportunities to exceed client expectations.

Team Collaboration: Work closely with client advisors and the rest of the team to ensure each client’s journey is seamless, offering support as needed to maintain the elevated standard of service our brand is known for.

At William & Lauren, being a Client Care Specialist means becoming a trusted partner who ensures that every client experience is effortless and memorable. If you’re passionate about making luxury accessible through thoughtful care and proactive service, we’d love to have you on our team.