TERMS & CONDITIONS
These Terms and Conditions (“Terms”) shall apply to any transaction between William & Lauren, (“W&L”, “we”, “us” or “our”) and its customers (“customer”, “you” or “your”), whether made online (“williamandlauren.com”) or at any William & Lauren location (“Showroom”). Showrooms and williamandlauren.com will be referred together as “William & Lauren Stores”.
We strive to give you a satisfying experience every time you visit one of the William & Lauren Stores. Please note that by creating an account, submitting an order and/or making a purchase at any William & Lauren Store, you agree to the Terms set forth below:
William & Lauren reserves the right, in its sole discretion and at any time after receiving your order, to accept, refuse, place on hold or cancel any order you submit to us, including:
1. if your measurements fall outside the range of our available pattern; and
2. the right to limit quantities purchased.
Once we receive your order, we'll provide you with an email order confirmation. Your receipt of an order confirmation does not signify William & Lauren's acceptance of your order or a confirmation of our offer to sell, but simply an acknowledgment that we received your order.
After receiving your order, William & Lauren may contact you to request clarification, additional or missing information regarding your order, or your account including measurements - even pictures - or customizations. It is your sole responsibility to deliver the additional information to William & Lauren in a timely and opportune manner. William & Lauren reserves the right, in its sole discretion, to place your order on hold or even cancel it if the requested information is not received in time or is incomplete.
William & Lauren reserves the right to refuse production of any monogram that contains language that is abusive or offensive. If a monogram is refused in production, William & Lauren will notify the account holder via email. Orders on-hold will be automatically canceled 15 days after being submitted if there's missing information, and a credit will be issued according to these Terms.
In the event William & Lauren makes a change to or cancels an order, we will attempt to notify you by contacting the e-mail and/or phone number provided at the time the order was submitted. If your order is canceled, William & Lauren will issue a credit for future use equal to the billed amount, per these Terms.
Online customers that 'buy now, measure later' can book a showroom appointment to complete their order Monday through Friday only. Measurement-only appointments cannot be accommodated Saturday through Sunday at this time.
Pricing and Promotions
Prices at William & Lauren Stores will be displayed in local currency where available and/or legally required. If local currency is not available, Prices will default to U.S. Dollars. Customers shall be responsible for any currency adjustment, conversion and/or fee charged by their financial institution or payment processor when making a payment. Local currency for williamandlauren.com will be determined by geo-location and shipping address for your order.
William & Lauren reserves the right to change prices for products displayed at/on the William & Lauren Stores at any time and to correct errors that may inadvertently occur, including pricing and promotions, even after you have submitted your order.
William & Lauren prices are subject to change at any time. Should William & Lauren reduce the price on any product within 3 calendar days from the date you submitted your order, contact our Customer Service within that period to request a store credit for future use equal to the difference between the price you were charged and the current selling price. Please note that this price adjustment policy can only be claimed once for each order and excludes limited-time price reductions for special promotions, such as Black Friday and Cyber Monday.
Promotional codes or coupons may not be combined unless expressly stated by William & Lauren. In the event where more than one promotional code or coupon has been used by a customer when submitting an order, whether intentionally or not, William & Lauren, at its sole discretion, reserves the right to:
i) limit the number of the promotional codes or coupons applied to the order
ii) cancel or modify the order, per these Terms.
No promotional codes or email list sign-up codes are applicable towards the purchase of clearance items, even if such items were included in the clearance section for a specific time frame.
All promotions and discounts at William & Lauren Stores shall be subject to these Terms as well as the promotion’s own terms and conditions. In case of conflict between these Terms and the promotion’s own terms and conditions, these Terms shall apply.
Product Information and Availability
There may be information at any of our William & Lauren Stores that contains errors, inaccuracies, or omissions that may relate to product descriptions, price, offers, and availability. William & Lauren reserves the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information on the William & Lauren Stores is inaccurate at any time without prior notice, even after you have submitted your order.
William & Lauren has made and will continue to make every effort to display as accurately as possible the information and colors of our products and fabrics available at the William & Lauren Stores. William & Lauren does not guarantee that the correct product color or texture will be accurately displayed on your device screen.
Given supply and/or fabrication constraints, some of our products may have limited availability for purchase. William & Lauren cannot guarantee the availability of a specific product and reserves the right to remove any product from the William & Lauren Stores or change its availability for purchase at any time, including after you submit an order. In the event William & Lauren cannot supply a product or a specific fabric you ordered, at its sole discretion, William & Lauren will:
1. contact you to select different fabric for your garments
2. cancel the order and issue a credit for future use equal to your purchase price in full. If the new fabric selected has a different price than the fabric originally selected, William & Lauren will issue a credit or charge you the difference accordingly.
William & Lauren reserves the right to determine, at its sole discretion, what products will be available at the different William & Lauren Stores.
Shipping and Delivery
William & Lauren may offer free shipping on orders over a certain threshold. For orders outside the United States, Canada, and Australia, or orders that do not meet the free shipping threshold, William & Lauren will charge a shipping fee per order.
William & Lauren will ship your order via a recognized carrier and will notify you once your order has shipped. Delivery requires a signature and Customers shall be responsible for coordinating and accepting delivery from the carrier.
Prices reflected on williamandlauren.com include any duty/customs charges for orders within the United States, Canada, and Australia - unless expressly stated otherwise. If you're asked to pay any customs charges on your order within the United States, Canada or Australia; please contact Customer Service with the respective proof of payment for our review.
Additional shipping charges and duty/customs may apply for addresses outside of the USA, Canada, or Australia; which shall be the sole responsibility of the customer, as the importer of record.
Our 3-week shipping promise covers the time we receive your order to when we dispatch it. It applies to customers with completed measurement profiles with William & Lauren and excludes shipping times.
Our shipping promise applies to orders that do not have the following holds which may delay production: incomplete measurements, measurement discrepancies, payment issues, groups, out-of-stock fabrics, customization errors and/or holds as requested by the customer.
All estimated shipping dates regarding your order provided by William & Lauren to you shall be for reference only and may not be considered a guarantee, compromise or commitment from William & Lauren to deliver your order to you on such date.
Since the actual delivery of your order can be impacted by events beyond William & Lauren's control once it has been shipped, William & Lauren cannot be held liable for late deliveries.
If you need your garments for a special event or specific date, we encourage you to submit your order at least 90 days in advance of your event or date.
William & Lauren, in its sole discretion, may offer a discount or promotion to wedding parties or groups that meet certain requirements established by William & Lauren. To qualify for such discount or promotion, all members of the wedding party or group shall meet the criteria and comply with the conditions set forth by William & Lauren, including the submission of the orders with the time in advance requested by William & Lauren.
William & Lauren reserves the right to cancel or rescind any discount or promotion code granted to wedding parties or groups if it determines in its sole discretion that a participating customer has violated these Terms or the conditions for such promotion.
Given the limited availability of seasonal products, William & Lauren encourages you to select from our ongoing selection of products for your wedding party or group, so there’s enough availability of the fabric if a member of your group needs a remake, per these Terms. Please note that selecting a seasonal product for a group increases the chances of the product or fabric running out of stock if a member of your group needs a remake. In such a case, William & Lauren will ask the member of your group to select a different fabric, per these Terms and will not remake the rest of the orders.
Gift Cards and Credits
Coupons, discounts and any other promotions cannot be applied to the purchase of Gift Cards. However, Gift Cards can be used to pay for items where another coupon code or promotion is applied. Gift Cards can only be spent in the currency in which they were bought (i.e. a US Dollar Gift Card can only be spent at any of our William & Lauren Stores that sells in US Dollars).
Gift Cards may qualify for free shipping, but they won't count toward any free shipping threshold. All other shipping policies apply to the shipping of Gift Cards. William & Lauren is not responsible for lost or stolen Gift Cards or use without your permission or for Gift Cards with incorrect information.
Gift Cards are non-refundable and may not be applied to previous orders. Gift Cards cannot be transferred and are non-negotiable, redeemable or bartered for cash, or any other benefit or consideration not authorized by William & Lauren (except where required by law).
If William & Lauren needs to issue a credit to you, due to a price adjustment, order cancelation or other, William & Lauren may issue such credit in the form of a Gift Card, in which case all these Terms should apply towards its use, like a regular Gift Card.
We believe that fit is the most important part of a great suit. We want you to receive the best made-to-measure shopping experience possible, that is the William & Lauren Promise. Should any of your garments need alterations, please see your options below.
To take advantage of our William & Lauren Promise, you must:
i) contact us within 10 days of receiving your order
ii) and must not remove the swing tags from your garments.
Make sure to notify us within 10 days from the date you received your order by contacting Customer Service or booking an appointment at any of our Showrooms. You will not be able to apply for any alterations once the applicable period has expired.
Additionally, you will not be able to apply for any alterations once your swing tag has been removed. Please make sure to contact Customer Service if you have any difficulty submitting your application before the expiration of such a period.
All William & Lauren suits are made to measure garments are made to your unique measurements and customizations so they may require adjustments that can be handled by completing alterations.
If you live in the United States, you can book an appointment at any of our Showrooms once you have received your order. Our Showroom staff will guide you through the process and will take care of any alterations that are required in your order and update your measurement profile on your account once the alterations have been completed.
If you do not have access to any of our showrooms, contact Customer Service within 10 days of receiving your order.
As part of our William & Lauren Promise, if your garments are unalterable and/or made with the incorrect customizations/fabric, William & Lauren will remake the garments complimentary. For a remake to be approved, you must:
1.contact us within 10 days of receiving your order
2.and must not remove the swing tag from your garments.
Make sure to notify us within 10 days from the date you received your order by contacting Customer Service or booking an appointment at any of our Showrooms.
William & Lauren will not remake an item in the following circumstances:
1.when alterations can be completed locally
2.when the garment has already been altered by a local tailor and/or customer has already applied for alteration credit on that same garment – unless the alteration credit is reimbursed to William & Lauren in full
3. when the remake request is not related to any fit issues with the garment, other than quality or manufacturing issues
4.when the remake request is based on customization changes or errors/mistakes at the time of placing your order, other than mistakes or errors made by William & Lauren at the time of producing your garments
5.any other circumstance which William & Lauren in its sole discretion may deem that a remake is not warranted.
If you have any questions regarding these Terms, please contact our Customer Service team.
Please note that we do not offer refunds, as fabric for each of your made-to-measure garments is cut based on your measurements and customizations.
If there's any issue related to the quality or fabrication of your garments, please contact Customer Service within 10 days after receiving your order for assistance. Alternatively, you can bring the garment to any of our Showrooms.
William & Lauren reserves the right in its sole discretion to deny the issuance of a credit for an item that is believed to be previously worn or damaged. Garments that have already been altered or adjusted in any way, do not qualify to be returned. Any items returned to William & Lauren that do not meet the aforementioned requirements will be sent back to the customer without processing and any further obligation from William & Lauren. You must return all items purchased as part of a promotion to receive full credit and those items not returned will be charged at our posted prices before promotion.
Abandoned Garments in Showrooms
In the event that garments and/or orders are not collected from any of our Showrooms within 90 days after you're initially notified via email or phone, William & Lauren reserves the right to dispose of it/them in its sole discretion and shall not be held liable for any loss or damage that you may suffer in such an event. Our Showrooms will attempt to contact you at least 3 times during such a 90-day time frame to avoid such a scenario.
The present Terms and Conditions may be modified, amended and/or substituted anytime by William & Lauren at its sole discretion, with or without prior notice. For this reason, we encourage you to review these Terms whenever you visit any of the William & Lauren Stores. Your use of williamandlauren.com, as well as any transaction made at any of our Showrooms, will signify your agreement to these Terms. The most recent Terms posted on williamandlauren.com or available at any of our Showrooms will be binding on you and William & Lauren.
You agree to hold harmless and indemnify William & Lauren, its agents and representatives against any and all liability, damages or causes of action (however named or described with respect for or arising out of either:
(i) your transactions with William & Lauren
(ii) your use of any William & Lauren Stores
(iii) or your breach of any representation, warranty, or other provision of these Terms.
You hereby release, waive and discharge any and all claims of damage, loss or causes of action which you or any of your representatives, heirs, next of kin or assignees may have or which may hereinafter accrue to such persons against William & Lauren, its agents and representatives as a result of your transactions with William & Lauren.
These Terms shall be construed in accordance with all applicable federal, provincial and municipal laws and regulations of William & Lauren’s province or state of incorporation, respectively, and the federal laws applicable therein, without regard to any conflict of law provisions. Any dispute arising under these Terms shall be resolved exclusively by the province, state and/or federal courts of such province or state. The waiver of any provision of these Terms by William & Lauren shall not be considered a waiver of any other provision or of William & Lauren's right to require strict observance of each of the terms herein. If any provision under these Terms is considered void, null or illegal for any reason by a relevant authority, such provision must be adjusted just enough to correct such nullity or illegality and shall not affect the other provisions hereof.CONTACT US